Exciting opportunity with the Institute of Health Visiting to help support our members: Membership Engagement Officer

The Institute of Health Visiting (iHV) is seeking to appoint a full-time (part-time applications will be considered) Membership Engagement Officer to deliver a high standard of service to our existing members and new members.

This key role will see you increase engagement with our members and support the delivery of key member products and services, developing engagement plans, and monitoring trends to support growth in iHV membership. The ideal candidate will have experience of working in a membership organisation, personalising the member journey to ensure bespoke customer service.

The right person will be comfortable with the technical requirements of hosting membership events on virtual platforms such as Zoom and MS Teams and have excellent interpersonal skills in order to communicate effectively to plan and organise these events.

The role entails using a wide range of systems, platforms and software to support with membership payment collection, compiling reports, keeping a membership database, communicating to our members and also a wide range of administrative duties. The post will require someone that has experience in using Customer Relationship Management (CRM) systems like Salesforce and other payment, membership and events systems (e.g. Eventbrite) or has used similar platforms and is eager to learn or is comfortable using new applications and software.

You will ensure members get access to all parts of the membership offer, maximising membership value. Using membership systems, you will ensure that the needs of our members are personalised and that their user journey is at the forefront of all that you do.

The iHV is a virtual organisation and the post holder will work from home, with an option to work from the Emsworth office, with occasional travel for meetings and conferences required.

In return for joining us with this skill base, we offer you the opportunity to join a unique and vibrant National charity and professional body where two days are never the same.

Applications close: Tuesday 30 January 2024
Interviews: via Zoom, Wednesday 14 February 2024
Start date: March/April 2024 (flexible)

For further information or an informal conversation about this post, please contact Diane Massey, Head of Professional Services: [email protected]   

The Institute of Health Visiting (iHV) is seeking to appoint a full-time or part-time Membership Engagement Officer to deliver a high standard of service to our existing members and new members.

This key role will see you increase engagement with our members and support the delivery of key member products and services, developing engagement plans, and monitoring trends to support growth in iHV membership. The ideal candidate will have experience of working in a membership organisation, personalising the member journey to ensure bespoke customer service.

You will ensure members get access to all parts of the membership offer, maximising membership value. Using membership systems, you will ensure that the needs of our members are personalised and that their user journey is at the forefront of all that you do.

The iHV is a virtual organisation and the post-holder will work from home, with an option to work from the Emsworth office in Hampshire, with occasional travel for meetings and conferences required.

The right person will be comfortable with the technical requirements of hosting membership events on virtual platforms such as Zoom and MS Teams, and have excellent interpersonal skills in order to communicate effectively to plan and organise these events.

The role entails using a wide range of systems, platforms and software to support with membership payment collection, compiling reports, keeping a membership database, communicating to our members and also a wide range of administrative duties. The post will require someone that has experience in using Customer Relationship Management (CRM) systems like Salesforce and other payment, membership and events systems (e.g. Eventbrite) or has used similar platforms and is eager to learn.

In return for joining us with this skill base, we offer you the opportunity to join a unique and vibrant National charity and professional body where two days are never the same.

Applications close: 12 noon, Friday 24 November 2023
Interviews: via Zoom, Friday 8 December 2023
Start date: January/February (flexible) 2024.

For further information or an informal conversation about this post please contact Tim Fleming, [email protected] 

The Institute of Health Visiting has two new full-time or part-time opportunities, both based from home and the iHV Emsworth Office, Hampshire:

  • Senior Membership & Systems Officer
    We are seeking to appoint a full-time or part-time Senior Membership and Systems Officer to deliver a high standard of service to our existing members and new members. This key role will see you increase engagement with our members and support the delivery of key member products and services, developing engagement plans and monitoring trends to support growth in iHV membership.
    Applications close: 12 noon, Friday 5 May 2023.
    Interviews: via Zoom, Wednesday 24 May 2023.
    Start date: June 2023.
  • Corporate Team Administrator
    We are seeking to appoint a full-time or part-time administrator to provide a variety of high-quality administrative support for specific programmes and iHV membership services to assist in the smooth running of the organisation.
    Applications close: 12 noon, Friday 5 May 2023
    Interviews: Via Zoom, Friday 19 May 2023
    Start date: June 2023

For both roles, the post-holder will work from home, with an expectation that you would need come into the Emsworth office 1-2 days per week, with occasional travel for meeting and conferences required.

For further information or an informal conversation about either of these posts, please contact Tim Fleming [email protected]  

Calling all iHV members, tell us your views by 5 March 2021 for a chance to win a free ticket to an iHV conference during 2021!

We’d love to know more about how our members use their iHV membership – and also get your feedback on how we can improve our membership services for you. Our very short survey should take no more than 5 minutes of your precious time, but your views will be invaluable to us – and you get a chance to win a ticket to one of our highly popular conferences!

Check your January issue of iHV Times for the link and complete the survey by 5 March 2021 to be entered into a draw to win a free ticket to one of our fabulous 2021 conferences.

If you cannot find the link to our Jan 2021 membership survey, please contact [email protected]


Read below about our last lucky winner, Jen Menzies!

Jen Menzies
SCPHN HV and Senior lecturer Northumbria University

I always look forward to the arrival of my iHV Times, and avidly completed my membership survey last July.

I was delighted, after submitting my survey responses and entering the prize draw, to win a free conference place! I hope to use my prize to attend the evidence-based practice conference in September this year in Manchester.  I am optimistic this will be face-to-face!

The survey is a great way to ensure the iHV meets all the requirements of its members and, as both a practitioner and academic, the iHV resources ensure that I am up to date with contemporary issues and evidence-based practice in health visiting and the wider public health agenda. Particularly at present, during the COVID-19 pandemic, it is important we have online resources to help us navigate the new landscape in health visiting. The iHV is helping us do this virtually with its excellent free Insights webinars and e-resources to ensure we maximise the learning opportunities and remain aware of the latest evidence.

Jen Menzies, SCPHN HV and Senior Lecturer, Northumbria University


 

The Institute of Health Visiting (iHV) announces the launch of its International membership whilst Dr Cheryll Adams CBE, iHV executive director, Professor Dame Sarah Cowley, iHV Trustee, and Dr Karen Whitaker, iHV Fellow, attend a UNICEF meeting in Leiden, Holland, as professional advisors to support the introduction of home visiting services in other countries.

iHV International membership has been introduced for those living overseas who would like to have access to the latest evidence-based research, reports, briefings and other materials relevant to the work of the health visitor.  In addition, this new category of membership helps the iHV to raise international awareness of the important role of health visitors.

Dr Cheryll Adams CBE, executive director, iHV, said:

“I am pleased to open up our membership of the Institute of Health Visiting to those health professionals living outside of the UK who work with babies, children, families and communities.  Membership of the iHV provides access to our vast number of excellent evidence-based resources and information to improve outcomes for children and families and reduce health inequalities.”

The announcement of iHV’s International membership coincides with Cheryll, Sarah and Karen’s attendance and presentations at a UNICEF meeting, being held in Leiden, Holland, where UNICEF is supporting the introduction of a home visiting service based on health visiting into 25 countries across Eastern Europe and Central Asia.

Dr Adams added:

“I am delighted we are helping support UNICEF to introduce home visiting services into other countries. UNICEF is turning to England as a source of best practice on the central role that the health visitor plays in the lives of families due to our history and the level of experience and sophistication in our systems.  The UK health visiting service is seen as the gold standard service to emulate, with the iHV as the ‘go to place’ to support these countries.”

In 2014, the iHV hosted a meeting for UNICEF where child and family health experts from Eastern Europe and Central Asia visited England to learn about the vital role that health visitors play in health and wellbeing outcomes for children and their families in England – they heard presentations on policy, education, research, practice, health visiting frameworks and tools.

Dr Adams added:

“We’re very proud here at the Institute of Health Visiting to be working with UNICEF to help child and family experts of other countries to improve the health and development outcomes of young children and their families in their own countries.  Health visitors in the UK play a vital role in ensuring that every child gets the best possible start in life – and the iHV supports UK health visitors to do just that!  And now, with our International membership, the iHV will be helping other health professionals to achieve the same in their own countries.”