Individual membership FAQs
How can I update my email address?
If you need to update your email address, please contact admin@iHV.org.uk.
Does my membership include subscription to the Institute of Health Visiting magazine?
No it does not. At this time the iHV doesn’t have its own magazine. You may think the Journal of Health Visiting is the Institute’s magazine but it is a separate organisation and it has to be bought from the publisher.
When I graduate will I be automatically upgraded to full associate membership?
Yes. You will automatically be upgraded to Associate membership based on the Expected Qualifying Date provided when you registered for your Student membership. Your Direct Debit will automatically be increased in accordance with Associate funding, details available on our website. Your new Associate Member certificate will be sent out within 4 weeks of the transfer. Should your Expected Qualifying Date be extended for any reason, and you need to delay your membership upgrade, please notify us at your earliest opportunity.
How do I cancel my membership?
You can cancel your membership at any time by completing the online Membership Cancellation form. Once submitted, your request will be sent to the iHV Membership Team and your cancellation will be actioned accordingly. We will endeavour to action this for you as soon as possible but please allow up to five (5) working days for this to be actioned. We will cancel your direct debit for you. As soon as your cancellation has been processed, we will email you to confirm and access to the ‘members only’ resources and benefits will be revoked.
I have forgotten my password/log in details for the website
Go to the Login section on the top right hand part of the home page. Then click on ‘Forgot Password’ button under the Log in button. You will then be sent an email containing your new password (please make sure you check your junk folder if this doesn’t immediately appear in your inbox). Should you have any further issues, please email us to email@example.com and we will be happy to help.
How can I change my username?
You will not be able to do this yourself. Your iHV username is the email address that you signed up with (for a member that is self-funded) or the email address your employing trust would have provided us with (as a member covered under a Corporate Membership).
How would I know if the GoCardless system has accepted my direct debit submission as a new member?
Please leave some time to check if you receive a confirmation email from GoCardless before resubmitting bank details. Occasionally you may not be notified immediately.
If you receive 2 confirmation emails from GoCardless it could indicate that you have mistakenly set up 2 Direct Debits. In this instance, please ring your bank to confirm that there should be only one for the Institute of Health Visiting.
Corporate membership FAQs
Who do we contact about Corporate Membership?
Please send in an email to firstname.lastname@example.org for more information
How much is it for us to join qualified HVs and Student HVs?
Please email email@example.com for the Corporate Membership joining proposal.
We have a group of non-HVs within our trust that we would like to join as ‘Friends’, how do we do this?
This bulk membership comes under Corporate Membership, so please email firstname.lastname@example.org for more information on the ‘Friends’ Scheme.
How long is Corporate Membership for?
For as long as a trust can fund it for. Usually 1-2 years from activation however you can extend this. Must be 1 year minimum.
What do we do about staff changes? E.g. Leavers and New starters
Firstly, please ensure that the staff list you send over is as up to date it can be. If you are aware of changes that will occur please send new starters over separately, and remove leavers from the list prior to the start of your membership. If you do not wish to do this re: leavers, then please ensure you inform us ASAP in order for us to try to keep our system current.
Staff have left but we have their membership packs here, what should we do with them?
Please destroy the iHV membership certificates, do not send them back. Please note there are lanyards included in the packs, you may want these!
We have staff who are missing membership packs, what do we do?
Please contact email@example.com who will be able to send these out to your trust. Please state which trust you are from and the names of the staff missing their membership packs.
We have staff who are missing log in details, what do we do?
Please contact firstname.lastname@example.org regarding this. We will be able to check the system and re-send their welcome email which contains information on how they gain access to the website.
How will we know when our corporate membership has been activated?
All health visiting staff sent to us on your staff list will receive a welcome email from the iHV detailing how they can access the website. The Membership Packs are then sent out to a contact at the trust who will distribute them to staff. Please ensure you provide us with this information.
How do we renew our Corporate Membership?
2-3 months before your expiry date, the iHV will be in contact regarding the renewal of your Corporate Membership.
General membership FAQs
I am having problems using the website
Please use the ‘Search’ function to try to find what it is you are looking for. Please note some materials online are ‘Members only’ and so you will need to log in or join up as a member to access them.
If the problems are more technical please go to the ‘Contact Us’ page to let us know what the problem is.
Other general FAQs
For more general FAQs, please see our FAQs page
International membership FAQs
I have registered for membership but do not know the details I need to log in. When will I get this?
As soon as we receive confirmation of receipt of payment from our partner agency, Braintree, we will send you a welcome email which will contain all the relevant details you will need to validate your membership on our website. We will also send you your electronic membership certificate.
What is my Username?
Your username is the email address you signed up for membership with or the email address provided by your employer for International Group members.
How can I change my username?
You will not be able to do this yourself. Your iHV username is the email address that you signed up with or the email address your employer would have provided us with (as a member covered under International Group Membership).
I have forgotten my password/log in details for the website. What can I do?
Go to the Login section on the website. Click on the ‘Forgot Password’ link just below the login button. Enter your email address when prompted and click on ‘Get New Password’. You will then be sent an email containing details on how to reset your password.
How do I cancel my membership?
I have International Student membership……. When I graduate will I be automatically upgraded to full International Associate membership?
No. We are unable to automatically upgrade your International membership at this time. As you have paid annually in advance, you will be able to upgrade at the end of the current membership period. We will contact you prior to your expiry date to advise you of your options.
I have signed up for one year but wish to continue my membership after this. How do I let you know?
We will email you one month prior to your expiry date to advise that your membership is shortly due for renewal. At this point, we will provide options of how you can continue your membership.