Exciting opportunity with the Institute of Health Visiting to help support our members: Membership Engagement Officer

The Institute of Health Visiting (iHV) is seeking to appoint a full-time (part-time applications will be considered) Membership Engagement Officer to deliver a high standard of service to our existing members and new members.

This key role will see you increase engagement with our members and support the delivery of key member products and services, developing engagement plans, and monitoring trends to support growth in iHV membership. The ideal candidate will have experience of working in a membership organisation, personalising the member journey to ensure bespoke customer service.

The right person will be comfortable with the technical requirements of hosting membership events on virtual platforms such as Zoom and MS Teams and have excellent interpersonal skills in order to communicate effectively to plan and organise these events.

The role entails using a wide range of systems, platforms and software to support with membership payment collection, compiling reports, keeping a membership database, communicating to our members and also a wide range of administrative duties. The post will require someone that has experience in using Customer Relationship Management (CRM) systems like Salesforce and other payment, membership and events systems (e.g. Eventbrite) or has used similar platforms and is eager to learn or is comfortable using new applications and software.

You will ensure members get access to all parts of the membership offer, maximising membership value. Using membership systems, you will ensure that the needs of our members are personalised and that their user journey is at the forefront of all that you do.

The iHV is a virtual organisation and the post holder will work from home, with an option to work from the Emsworth office, with occasional travel for meetings and conferences required.

In return for joining us with this skill base, we offer you the opportunity to join a unique and vibrant National charity and professional body where two days are never the same.

Applications close: Tuesday 30 January 2024
Interviews: via Zoom, Wednesday 14 February 2024
Start date: March/April 2024 (flexible)

For further information or an informal conversation about this post, please contact Diane Massey, Head of Professional Services: [email protected]