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New Health Visitor Service User Experience Survey and Toolkit

3rd February 2016

Are you a health visiting lead? Do you want to understand the experiences of your service users to help improve services and provide valuable feedback to your board, staff, commissioners, patients and the public?

NHS England commissioned Picker Institute Europe to develop a Health Visitor Service User Experience Survey and toolkit which has now been published.

The free toolkit is available to all providers of health visiting services in England. The toolkit has been provided by NHS England in collaboration with Picker Institute Europe. To have free access to the toolkit, each service provider will need to complete a licence agreement with Picker Institute Europe.

The toolkit comprises the following comprehensive guides and documents to allow providers of health visiting services to implement the survey themselves:

  • Survey Implementation Guide; Sample Compilation Guide
  • Mailing Letters; Questionnaire
  • Data Capture Instructions; Data Entry Template
  • Data Analysis & Interpretation Guide

These resources are free of charge to licence for Health Visitor service providers. To access these resources you will need to register your details to complete a licence agreement