Individual membership FAQs
Does my membership include subscription to the Institute of Health Visiting magazine?
No it does not. At this time the iHV doesn’t have its own magazine. You may think the Journal of Health Visiting is the Institute’s magazine but it is a separate organisation and it has to be bought from the publisher.
When I graduate will I be automatically upgraded to full associate membership?
Yes. You will automatically be upgraded to Associate membership based on the Expected Qualifying Date provided when you registered for your Student membership. Your Direct Debit will automatically be increased in accordance with Associate funding, details available on our website. Your new Associate Member certificate will be sent out within 4 weeks of the transfer. Should your Expected Qualifying Date be extended for any reason, and you need to delay your membership upgrade, please notify us at your earliest opportunity.
How do I cancel my membership?
Please cancel your direct debit with your bank, we cannot do this – then please inform us that you have done this via the ‘Contact Us’ page, we can then remove you from our membership system and mailing lists.
I have forgotten my password/log in details for the website
Go to the Login section on the site. Click on the ‘Lost password link’ – a dialogue box will appear, please follow the instructions provided.
How can I change my username?
You will not be able to do this yourself. Your iHV username is the email address that you signed up with (for a member that is self-funded) or the email address your employing trust would have provided us with (as a member covered under a Corporate Membership).
How would I know if the GoCardless system has accepted my direct debit submission as a new member?
Please leave some time to check if you receive a confirmation email from GoCardless before resubmitting bank details. Occasionally you may not be notified immediately.
If you receive 2 confirmation emails from GoCardless it could indicate that you have mistakenly set up 2 Direct Debits. In this instance, please ring your bank to confirm that there should be only one for the Institute of Health Visiting.
Corporate membership FAQs
Who do we contact about Corporate Membership?
Please send in an email to firstname.lastname@example.org for more information
How much is it for us to join qualified HVs and Student HVs?
Please email email@example.com for the Corporate Membership joining proposal.
We have a group of non-HVs within our trust that we would like to join as ‘Friends’, how do we do this?
This bulk membership comes under Corporate Membership, so please email firstname.lastname@example.org for more information on the ‘Friends’ Scheme.
How long is Corporate Membership for?
For as long as a trust can fund it for. Usually 1-2 years from activation however you can extend this. Must be 1 year minimum.
What do we do about staff changes? E.g. Leavers and New starters
Firstly, please ensure that the staff list you send over is as up to date it can be. If you are aware of changes that will occur please send new starters over separately, and remove leavers from the list prior to the start of your membership. If you do not wish to do this re: leavers, then please ensure you inform us ASAP in order for us to try to keep our system current.
Staff have left but we have their membership packs here, what should we do with them?
Please destroy the iHV membership certificates, do not send them back. Please note there are lanyards included in the packs, you may want these!
We have staff who are missing membership packs, what do we do?
Please contact email@example.com who will be able to send these out to your trust. Please state which trust you are from and the names of the staff missing their membership packs.
We have staff who are missing log in details, what do we do?
Please contact firstname.lastname@example.org regarding this. We will be able to check the system and re-send their welcome email which contains information on how they gain access to the website.
How will we know when our corporate membership has been activated?
All health visiting staff sent to us on your staff list will receive a welcome email from the iHV detailing how they can access the website. The Membership Packs are then sent out to a contact at the trust who will distribute them to staff. Please ensure you provide us with this information.
How do we renew our Corporate Membership?
2-3 months before your expiry date, the iHV will be in contact regarding the renewal of your Corporate Membership.
General membership FAQs
I am having problems using the website
Please use the ‘Search’ function to try to find what it is you are looking for. Please note some materials online are ‘Members only’ and so you will need to log in or join up as a member to access them.
If the problems are more technical please go to the ‘Contact Us’ page to let us know what the problem is.
Other general FAQs
For more general FAQs, please see our FAQs page